policies and service terms

At K&K Lactation and Moore we take pride in being transparent and supportive every step of the way. Our Policies and Service Terms are designed not just to inform, but to empower you throughout your journey. We believe that understanding your options fosters trust and peace of mind. Let’s navigate this beautiful experience together, ensuring you feel both cared for and confident.

Limitations of Doula Services:

As your Doula, I am committed to supporting you and your support person to make informed decisions regarding care for you and your baby. I will NOT make decisions for you nor directly interfere with your healthcare providers on your behalf. My role as your Doula is to provide holistic, non-medicalized care focused on emotional, educational and physical support, including hands-on comfort measures, during labor and birth. I do NOT perform any clinical tasks such as monitoring fetal heart tones, blood pressure, or checking dilation by vaginal exam while at home in early labor. These tasks are outside of my scope of practice and ethical standards. If a Midwife or Doctor are not present during your birth, I will NOT take the place of such medical profession. It is my responsibility to always remain in the role of a Doula no matter the circumstances. It ismy duty to notify authorities in case of an emergency.

Spontaneous Birth:

What happens if you give birth before your Doula arrives? Your Doula will arrive withinthree hours of the call indicating support is needed. If you give birth within the travelwindow, your Doula will stay for the initial postpartum and client will be given 2 extrapostpartum visits.

Inclement Weather:

When weather conditions become dangerous for both client and Doula, service aresubject to change. If weather causes Doula to miss birth, additional services will be given once conditions are safe. Postpartum visits will expire after three months. Doula will NOT travel during dangerous weather conditions for prenatal, births, or postpartum.It is encouraged to have an alternative plan if support is needed. Inquire about ourVirtual Doula Services.

Travel and Back-up:

Inductions and Cesareans:

In case you are being induced or cesarean, as your Doula, I will continue to provide support.

+ Inductions: Inductions can last up to 3 days. As your Doula, I will be present at your side (as allowed by hospital and/or doctor policies) if you have made progress. Please call to inform Doula when you check-in to the hospital and provide ANY updates on your progress. If no progress has been made, Doula will be present on at the hospital on day, if applicable to follow-up with you on your well-being. If any changes have been made overnight, Doula will only be present when you decide and will be there to support you until baby is born.

+ Cesarean (C-Section): For any reason the induction has not progressed and a surgical birth (c-section) is needed, as your Doula, I will continue to provide support during the surgery (as allowed by hospital and/or doctor policies). After surgery, I will meet you in the recovery/postpartum room to ensure you and baby are supported, as well as assist with initial breastfeeding.

+ Scheduled Cesarean (C-Section): I will visit you a day before the surgery to help assist you in preparing your hospital bag, and other self-care needs. On the day of your surgery, I will be there to assist you in the recovery/postpartum room up to 3 hours after delivery to assist with emotional support and providing additional postpartum support as needed (as allowed by hospital and/or doctor policies).

Postpartum support will take place at your home up to 2 weeks following the birth for light housekeeping, newborn care, review of birth and other additional needs that you require.

Refunds:

No refunds unless otherwise stated. Doula may use discretion in emergency situations. If Doula misses a birth at no fault to the Doula, a refund will NOT be given, however additional support will be offered. Client will NOT receive a discount for late bookings or for unused services within the package. The packages offered is NOT to be separated or discounted in any way.

You (Client) are responsible for:

1. Keeping your Doula posted on how you are doing and updating Doula on ANY significant developments regarding your pregnancy. Please contact Doula, at a minimum, each time you visit your prenatal healthcare provider (OBGYN or Midwife) to keep me up to date on your pregnancy (this includes hospital admittance or non- medical testing).

2. Calling your Doula if you suspect that you are in early labor (If it is in the middle of the night, and you are still able to sleep between contractions/birthwaves, then you do not need to call, but Doula would need to be notified as early as 7:00am the next morning) The more advanced notice your Doula has of your impending need, the better prepared your Doula can be to support you and be there 100% for you.

3. Communicating honestly about your needs, concerns, previous or current medical conditions, and/or emotional concerns or situations that may influence your birth experience.

Doula Responsibilities:

Provide on-call services and support.
Return non-urgent phone calls, emails, and texts within 24-hours.
Maintaining availability to respond promptly to all urgent calls.
Providing all services outlined in this agreement.
Informing you of any travel that may impact your care. A back-up Doula will be provided.
I am NOT responsible for overall birth outcomes.

Doula – Client Confidentiality

As a Doula, I am required to have a signed release form from the client before taking any notes about you or your labor. You will receive a copy of the signed forms. Confidentiality of medical and personal information obtained during the course of the Doulaʼs work is of utmost importance.

payments

Payment plans are as agreed to unless otherwise stated. Payments must be paid by due date with a 3-day grace period. Doula may use discretion in emergency situations. If payment is NOT made by 12pm on the 3rd day of the grace period, services will be paused until payments are up to date.

You, the client understands that your Doula may need to travel to you. If your initial Doula is unavailable or out of town at another birth, a back-up Doula may be used to continue to support client. You, the client will be introduced to the back-up Doula. If thisis the case, a back-up Doula will be provided at no additional cost to you.

Retainer:
Retainer fee are due within 7 days of contract being signed unless otherwise discussed. If deposit is not received by 11:59pm eastern standard time on the 7th day, the contract with be voided.

Termination

1. Termination by Client: The Client may terminate this Agreement at any time by providing written notice to the Doula at least 30 days prior to the intended date of termination. In such cases, any prepaid fees for services not rendered will be refunded except for deposits that may be non-refundable as detailed in this agreement and at sole discretion of the doula.

2. Termination by Doula: The Doula reserves the right to terminate this Agreement for any reason, including but not limited to, the Client's failure to comply with the terms of this Agreement or if the Doula believes that they can no longer provide services in the best interest of the Client. Termination by the Doula will be communicated electronically, and the Doula will provide at least 24 hour notice prior to the termination date.

3. Immediate Termination: Either party may terminate this Agreement immediately upon written notice if there is a material breach of the terms and conditions of this Agreement that is not remedied within 7 days after the breaching party receives notice of the breach.

4. Post-Termination Obligations: Upon termination of this Agreement, both parties agree to uphold any confidentiality obligations as stated in this Agreement. Any outstanding fees for services rendered up to the date of termination shall be due and payable within 14 days.

5. Effect of Termination: Upon termination, all rights and obligations of the parties under this Agreement shall cease, except for any obligations that are specifically stated to survive termination.

Notice of Financial Responsibility for Medicaid Recipients

We want to ensure you are fully informed about your financial responsibilities regarding doula services. Please read the following information carefully:

1. Medicaid Eligibility: Our services are available to clients who meet Medicaid eligibility requirements. It is your responsibility to ensure that your Medicaid coverage is active and that doula services are covered under your specific plan/ managed care organization.

2. Coverage Limitations: Medicaid may not cover all services. It is essential for you to verify with your Medicaid provider what services are covered and to what extent. Our staff can assist in identifying the services that are typically covered, but final responsibility lies with you, the client.

3. Costs Outside of Medicaid: In the event that certain doula services are not covered by Medicaid, you will be responsible for the payment of those services. We will provide a clear outline of any services that fall outside of Medicaid coverage and their corresponding fees prior to rendering those services.

4. Payment Arrangements: If you incur any costs not covered by Medicaid, we can discuss payment arrangements with you. However, payment will be expected promptly according to the agreed-upon terms.

5. Notification of Changes: It is your responsibility to notify us of any changes to your Medicaid status, coverage, or eligibility. Failure to do so may result in unexpected financial liabilities for services rendered.

6. Acknowledgment: By selecting understood below, you acknowledge that you have received and read this Notice of Financial Responsibility and understand your obligations regarding Medicaid coverage for doula services. If you have any questions or need assistance with your Medicaid coverage, please do not hesitate to reach out to the following:

Member Services Phone Numbers (TTY 711):

Wellcare: 1-866-799-5318 | Monday - Saturday, 7 am to 6 pm
Healthy Blue: 1-844-594-5070 | Monday through Saturday, 7 am to 6 pm
Amerihealth Caritas: 1-855-375-8811 | 24 hours a day, seven days a week
Carolina Complete: 1-833-552-3876 | Monday-Saturday 7 am - 6 pm
Unitedhealth Community Plan: | 1-800-349-1855 Monday - Friday 8 am to 5pm
***Call the NC Medicaid Enrollment Broker Monday through Saturday, 7 am to 5 pm at 1-833-870-5588 to learn more about choosing or changing your health plan. You can also go to ncmedicaidplans.gov

Doula through medicaid-doula match

United Health Care (Medicaid)

Visit The Doula Network website to request a doula: https://www.thedoulanetwork.com/referral-page
Insurance card needed to input information
Referral source client can select myself or TDN Doula
If TDN Doula selected input Khalilah Moore and kklactandmoore@yahoo.com
Once matched UHC will inform client & doula then services begin with K & K Lactation and Moore

Profile link: https://doulamatch.net/profile/30212/khalilah-moore

Testimony link: https://doulamatch.net/testimonial/30212